FAQ
Access instructions and entry codes will be emailed 24–48 hours before your reservation.
Yes. Complimentary parking is available on La France Street and in the parking deck at 285 Mayson Ave NE (Levels 1–2).
Each reservation includes access to the studio, furniture, styling pieces, motorized backdrops, continuous lighting, c-stands, and other available studio amenities.
Yes. Studio tours are available by appointment based on availability. Shoot us an email to schedule a tour: studio@novafilmco.com
The studio accommodates up to 20 people, including clients, talent, and crew.
Food and beverages are permitted only in designated areas. Please help us protect the furniture, floors, and limewashed finishes.
Pets are not permitted.
Yes, furniture may be moved carefully during your session. All items must be returned to their original location before your reservation ends.
No. Open flames, smoke effects, glitter, smoke bombs, and confetti are prohibited.
Your reservation begins and ends at the scheduled times. Late arrivals do not receive additional time or refunds for lost time.
If availability permits, additional time may be added. Overtime is billed at $115 per hour and prorated in 10-minute increments.
All payments are non-refundable.
- Cancellations & Rescheduling
- 72+ hours before your scheduled reservation: You may reschedule your booking one time at no additional charge. Your reservation may be moved to another available date and time within the same calendar year.
- 24–72 hours before your scheduled reservation: Rescheduling is permitted with a $50 rescheduling fee, subject to availability.
- Less than 24 hours before your scheduled reservation / same-day cancellations and no-shows: 100% of the reservation payment is forfeited and cannot be transferred or credited.
- If the new reservation date or time carries a higher rental rate; including weekend, holiday, peak-season, or other premium rates; the client is responsible for paying the difference in full before the rescheduled reservation is confirmed. The rescheduled booking will not be considered finalized until any additional balance has been paid.
- Reservations cannot be shortened or reduced after booking in order to receive a partial refund or credit.
- Studio Closures & Unforeseen Circumstances
- If Nova Studio must cancel a reservation due to an unforeseen circumstance, emergency, or studio closure, the client will be offered the option to reschedule or receive a full credit toward a future reservation.
- Nova Studio is not responsible for cancellations resulting from weather, traffic, transportation issues, illness, changes in production plans, talent cancellations, or other circumstances outside of the studio’s control. Our standard cancellation policy will apply.
- By completing a reservation, you acknowledge and agree to the terms of this Cancellation & Rescheduling Policy.
We do not currently allow events. Our space is reserved for photoshoots and creative sessions.
While not required for most bookings, commercial productions and larger crews may be asked to provide proof of insurance.
The renter is responsible for any damage caused during the reservation. A valid card on file is required for all bookings and may be charged for damages, excessive cleaning, overtime, or policy violations.